Restaurant order alerts: the board, the phones and the kitchen ticket
An order nobody has accepted keeps the order board chiming every 15 seconds and can re-alert your team’s phones every 20 seconds for 5, 10 or 15 minutes, while the kitchen ticket can go to up to 10 Telegram chats, on Plus. When a diner or one of your staff cancels an order, the same Telegram chats get a cancellation message. On Plus.
Used in Beirut by The Protein Bar, six of Fakhani Gourmet’s branches, Harbs Bakery and Joy Beirut.
Plus $49 a location a month, 0% commission.
From the first chime to the kitchen chat
Nobody misses a new order
An order nobody has accepted keeps the order board chiming every 15 seconds and can re-alert the team’s phones every 20 seconds for 5, 10 or 15 minutes. On Plus.
Reminders that count the wait
Each reminder push reads like “Order #012 not accepted” over “Waiting 1 min 20 s”, and the last one says “Last reminder”, so the team knows the phones go quiet after it. On Plus.
The ticket in the kitchen chat
The kitchen ticket can go to up to 10 Telegram chats, staff groups included. It lists items with options, the address, totals and payment method, in English or Arabic. On Plus.
Cancellations reach the kitchen too
When a diner or one of your staff cancels an order, the same Telegram chats get a cancellation message. On Plus.
Linked in one tap
Connect Telegram gives a t.me link for a private chat or a staff group; the link works once and expires after 15 minutes. On Plus.
Say no with a reason, change it after
A pending order can be rejected with one of five reasons, and a live order, items and delivery fee included, can be edited until it is completed. On Plus.
One order, start to finish
1. The diner orders
They build the cart on your menu and check out for pickup or delivery, now or in a slot they pick. On Plus.
2. The board alerts
The order lands on the order board, which chimes every 15 seconds until someone accepts it, with a push to the team’s phones and an email. On Plus.
3. The kitchen gets the ticket
The kitchen ticket goes to your Telegram chats, and the order moves through preparing, then ready for pickup or out for delivery, then done. On Plus.
4. The diner is messaged
Once the diner taps to message you, WhatsApp tells them the order is confirmed and when it is ready or on its way, and two hours after it is completed they get one Google review link. On Pro.
What you get
Ordering
- Website ordering with delivery zonesPlus
- WhatsApp orderingFree
- Order board with statusesPlus
- Live order tracking for dinersPlus
Customers and marketing
- Loyalty stamps with Apple Wallet and Google Wallet passesPro
- Offers and promo codesPlus
- Review collectionPlus
- Customer listPlus
- Customer CSV exportPro
- Order and sales analyticsPlus
Design and menu
- More than 20 templatesFree
- 11 item card layoutsFree
- 53 fontsFree
- QR designer, 4 dot patternsPlus
- Arabic menus, right to leftFree
- AI translation, 21 languages including yoursPlus
- AI menu builder from a PDF or photoFree
Brand and domains
- Custom domainPro
- White label, no "Powered by" badgeBusiness
- Branches, priced per locationPlus
Team and integrations
- Team rolesPro
- POS sync and APIBusiness
- AI waiterPlus
After the alert, spelled out
- Busy mode
- Busy mode adds 10, 20 or 30 minutes to the time new diners are quoted, for an hour, two hours or the rest of the day, then switches itself off. On Plus.
- Cancel reasons
- Cancelling an order picks one of five reasons: out of stock, kitchen too busy, customer requested, unable to deliver, or other. On Plus.
- Unpaid orders
- An online payment left unpaid for 30 minutes expires by itself, and any promo or loyalty reward it held goes back. On Plus.
- Refunds
- Rejecting or cancelling a paid order refunds it through Stripe, MPGS, PayPal or CyberSource; a Whish refund you send yourself, wallet to wallet, and it is tracked as due or sent. On Plus.
- Diner messages
- Once the diner taps to message you, they get a WhatsApp message when their order is confirmed and when it is ready or out for delivery. A “preparing” message can be switched on, and a rejected order, or one you cancel, is always messaged. On Pro.
Order alerts, answered
What if nobody accepts an order?
An order nobody has accepted keeps the order board chiming every 15 seconds and can re-alert the team’s phones every 20 seconds for 5, 10 or 15 minutes. On Plus.
Can the kitchen ticket go to a Telegram group?
Yes. The kitchen ticket can go to up to 10 Telegram chats, staff groups included. It lists items with options, the address, totals and payment method, in English or Arabic. On Plus.
Does the kitchen chat hear about a cancellation?
Yes. When a diner or one of your staff cancels an order, the same Telegram chats get a cancellation message. On Plus.
How do I connect Telegram?
Connect Telegram gives a t.me link for a private chat or a staff group; the link works once and expires after 15 minutes. On Plus.
What does a reminder say?
Each reminder push reads like “Order #012 not accepted” over “Waiting 1 min 20 s”, and the last one says “Last reminder”, so the team knows the phones go quiet after it. On Plus.
Take the next order on your own menu
Switch on your own checkout on Plus at $49 a location a month, 0% commission.
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