How an online order reaches your kitchen, your driver and your diner
An order nobody has accepted keeps the order board chiming every 15 seconds and can re-alert your team’s phones every 20 seconds for 5, 10 or 15 minutes, while the kitchen ticket can go to up to 10 Telegram chats, on Plus. Once the diner taps to message you, WhatsApp tells them when the order is confirmed and when it is ready or out for delivery, on Pro.
Used in Beirut by The Protein Bar, six of Fakhani Gourmet’s branches, Harbs Bakery and Joy Beirut.
Plus $49 a location a month, 0% commission.
What happens while the kitchen is busy
Nobody misses a new order
An order nobody has accepted keeps the order board chiming every 15 seconds and can re-alert the team’s phones every 20 seconds for 5, 10 or 15 minutes. On Plus.
Say no with a reason, change it after
A pending order can be rejected with one of five reasons, and a live order, items and delivery fee included, can be edited until it is completed. On Plus.
Unpaid orders clear themselves
An online payment left unpaid for 30 minutes expires by itself, and any promo or loyalty reward it held goes back. On Plus.
Opening hours that hold
“Order now” is refused outside opening hours unless you turn that off, and hours that run past midnight work. Free.
The ticket in the kitchen chat
The kitchen ticket can go to up to 10 Telegram chats, staff groups included. It lists items with options, the address, totals and payment method, in English or Arabic. On Plus.
The diner hears from you
Once the diner taps to message you, they get a WhatsApp message when their order is confirmed and when it is ready or out for delivery. A “preparing” message can be switched on, and a rejected order, or one you cancel, is always messaged. On Pro.
One review ask, at the right time
Two hours after a completed order, a diner who messaged you on WhatsApp gets one Google review link there, never more than once per restaurant. On Pro.
The driver brings change
Cash-on-delivery checkout asks which note the diner will pay with ($20, $50 or $100 on dollar and lira menus), so the driver brings change. On Plus.
Already running on ala.menu.
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One order, start to finish
1. The diner orders
They build the cart on your menu and check out for pickup or delivery, now or in a slot they pick. On Plus.
2. The board alerts
The order lands on the order board, which chimes every 15 seconds until someone accepts it, with a push to the team’s phones and an email. On Plus.
3. The kitchen gets the ticket
The kitchen ticket goes to your Telegram chats, and the order moves through preparing, then ready for pickup or out for delivery, then done. On Plus.
4. The diner is messaged
Once the diner taps to message you, WhatsApp tells them the order is confirmed and when it is ready or on its way, and two hours after it is completed they get one Google review link. On Pro.
What you get
Ordering
- Website ordering with delivery zonesPlus
- WhatsApp orderingFree
- Order board with statusesPlus
- Live order tracking for dinersPlus
Customers and marketing
- Loyalty stamps with Apple Wallet and Google Wallet passesPro
- Offers and promo codesPlus
- Review collectionPlus
- Customer listPlus
- Customer CSV exportPro
- Order and sales analyticsPlus
Design and menu
- More than 20 templatesFree
- 11 item card layoutsFree
- 53 fontsFree
- QR designer, 4 dot patternsPlus
- Arabic menus, right to leftFree
- AI translation, 21 languages including yoursPlus
- AI menu builder from a PDF or photoFree
Brand and domains
- Custom domainPro
- White label, no "Powered by" badgeBusiness
- Branches, priced per locationPlus
Team and integrations
- Team rolesPro
- POS sync and APIBusiness
- AI waiterPlus
During service, spelled out
- Scheduled orders
- Diners can schedule orders in 30-minute slots by default (from 10 to 120 minutes), up to 60 days ahead. Free.
- Free delivery over an amount
- Each delivery zone can waive its fee above an order amount you set. On Plus.
- Categories on a schedule
- A whole category can be scheduled by day of the week and time of day, on the restaurant’s clock, overnight windows included. Free.
- Sold out
- A sold-out item can stay greyed in place, drop to the end of its section, or be hidden while still showing in search. Free.
- Version history
- Version history keeps every save for 48 hours, then one checkpoint a day for 30 days, and any of them can be restored. On Plus.
- Second currency
- A menu can show the order total a second time in another currency, for example LBP next to USD, at your own rate, rounded to a step you pick between 0.5 and 5,000. It is display only and does not pause payment. Free.
- Language
- The menu opens in the diner’s browser language and remembers the language they picked across the menu and the Page. On Plus.
- Searches
- Analytics shows what diners searched for on the menu, including the searches that found nothing. On Plus.
- Monday email
- Every Monday at 09:00, Beirut time, you get an email with the week’s views, visitors, orders, revenue, top items, the peak time and the questions the AI waiter could not answer. On Pro.
- Date ranges
- Analytics adds a 90-day view and any date range up to 365 days. On Pro.
During service, answered
Can I see what diners searched for and did not find?
Yes. Analytics shows what diners searched for on the menu, including the searches that found nothing. On Plus.
Can I see which customers stopped ordering?
Yes. The customer list sorts every diner into New (one order), Returning (two or more) and Lapsed (no order in 30 days), with one record per phone number however the number was typed. On Plus.
Will I hear about a bad review?
Yes. Any 1 or 2 star review emails you, and a diner who gives 3 stars or fewer can leave a phone number for a call back. On Plus.
Can I give a reason when I cancel an order?
Yes. Cancelling an order picks one of five reasons: out of stock, kitchen too busy, customer requested, unable to deliver, or other. On Plus.
What does the AI waiter say about allergies?
The AI waiter never tells a diner that a dish is safe for an allergy. It quotes the dish’s allergen tags and offers the restaurant’s WhatsApp. On Plus.
Can I undo what the AI editor changes?
Yes. Every change the AI editor makes has an Undo, and nothing goes live until you press Save. It can work across 36 kinds of edit, prices, hours, delivery zones and promo codes among them. Saving needs Plus.
Do translations update when I change a dish?
Yes. AI translation updates itself: edit one dish and that dish alone is translated again, and sizes, add-ons, banners and offer labels are included. On Plus.
Is the dashboard in Arabic?
Yes. The owner dashboard runs in Arabic as well as English, French and Spanish, on every plan. Free.
Can diners filter by halal, vegan or allergens?
Yes. Diners can filter by 16 dietary tags (Halal, Vegan, Keto-Friendly and more) and exclude 9 allergens, sesame and shellfish included. Free.
How many designs can I choose from?
Every plan has 13 header styles, 11 category header styles, 6 category scroller styles, 30 colour palettes and 12 font pairings, on top of the 11 card layouts. Free.
How does a loyalty card start?
A new loyalty card starts at 5 orders for a reward valid 30 days. The card can be set from 2 to 20 orders, and the reward limited to chosen dishes or categories. On Pro.
Take the next order on your own menu
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